In Business Manager ( 0.1.0.3 )
Item Exception Handling
Streamlined Defect Management with Customer Approval
Operators can now handle item-level defects efficiently by sending images directly to customers for approval or decline.
How It Works:
1. Identify the Issue
Operator finds a defect or issue with an item
Capture the problem with a photo
Document the exception details
2. Notify the Customer
Send notification with defect image to customer
Include description of the issue
Customer receives alert on their mobile app
3. Customer Decision
Customer views the image and details
Approves to proceed with service
Or declines and requests alternative action
4. Process Based on Response
Operator receives customer decision
Proceeds with approved action
Handles declined items accordingly
Key Features:
Image Capture
Take photos of defects directly in the system
Clear visual documentation of issues
Multiple images if needed
Instant Notification
Customer receives notification immediately
Image and details included in notification
Easy to view on mobile app
Customer Approval Workflow
Simple approve/decline options for customer
Clear communication of next steps
Decision logged in the system
Complete Tracking
Full history of exceptions
Approval status tracking
Documentation for reference
TurnsIQ Voice Input
Speak Your Queries to TurnsIQ
TurnsIQ now supports voice input, allowing you to ask questions by speaking instead of typing.
Key Features:
Mic Functionality
Click the mic button to start speaking
Speak your query naturally
Voice converted to text automatically
Get AI response instantly
Hands-Free Operation
Ask questions while multitasking
No need to stop and type
Faster query input
More natural interaction
Accurate Recognition
Clear voice-to-text conversion
Supports natural language queries
Works with all TurnsIQ capabilities
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