Skip to main content
All CollectionsEmployee Application (POS)
How can I troubleshoot issues with the POS system?
How can I troubleshoot issues with the POS system?

Troubleshooting POS system issues ensures smooth operations and customer satisfaction

S
Written by Support Turnsapp
Updated over a week ago

If you're experiencing difficulties with the Turns POS app, there are a few steps you can try to solve the issues. Uninstalling and reinstalling the app can often solve many common problems. Clearing your device's cache and storage can also be effective.

Troubleshooting Steps:

Step 1: Uninstall and Reinstall the App

If you're encountering issues with the Turns POS app, a simple uninstall and reinstall may fix the problem. Here's how:

  1. Locate the Turns Fleet app on your device and long press the app icon.

  2. Tap on "Uninstall" or drag the app to the uninstall option at the top of the screen.

  3. Confirm that you want to uninstall the app.

  4. Once uninstalled, go back to your device's app store and search for the Turns POS app.

  5. Download and reinstall the app.

Step 2: Clear Cache and Storage

Clearing the cache and storage of the app can also solve some issues. Follow these steps:

  1. Go to your device's settings menu and locate the Apps or Application Manager section.

  2. Scroll down and tap on the Turns POS app.

  3. Tap on Storage and then Clear Cache. If the issues persist, you can also try the Clear Data or Clear Storage option. Please note that this may delete any saved information within the app, so use this step as a last resort.

Conclusion:

Uninstalling and reinstalling the Turns POS app or clearing its cache and storage can resolve many common problems. Always remember to keep your app updated to ensure you have the latest features and bug fixes. If you continue to experience difficulties after trying these steps, consider reaching out to Turns Fleet support for further assistance.

Did this answer your question?