Step 1: Log into Turns Business Manager
Log in using your authorized credentials to access the system.
Step 2: Navigate to the Notification Logs Section
From the main menu, go to the Notification Logs section to access the respective page where all notifications are recorded.
Step 3: Access Notification Logs
In the Notification Logs section, you will find logs from various communication platforms such as:
SMS
Email
WhatsApp
These logs provide detailed information about the messages sent, including timestamps, recipient details, and message content.
Step 4: Enable/Disable Notifications
You can manage your notifications by enabling or disabling notifications for each platform (SMS, Email, WhatsApp) according to your preferences.
Enable: Ensure that notifications are sent to customers when necessary.
Disable: Temporarily turn off notifications for specific platforms when needed.
Refer article: https://help.turnsapp.com/en/articles/9609019-where-can-i-view-the-sms-email-settings-in-business-manager
Benefits of Using Notification Logs
Tracking Communication: Easily track and review all customer communications sent via SMS, Email, or WhatsApp, ensuring that no messages are missed.
Improved Customer Service: By reviewing notification logs, you can ensure that all customer requests and updates are properly communicated.
Manage Preferences: Having the ability to enable/disable notifications allows you to control the flow of information, ensuring you only send necessary messages and reducing notification overload.
Compliance: Keep a record of all communications to comply with regulations and improve accountability in your business operations.