1. Log In to Business Manager
Start by logging in to the Turns Business Manager using your authorized credentials.
2. Navigate to the Routes Section
From the main dashboard:
Go to Settings
Under Pickup and delivery Header
Click on Routes Setup
This will open the Route List page where all existing routes are displayed.
3. Open Route Creation
On the Route List page, click the “Create Route” button highlighted in green. This will take you to the route creation form.
4. Enter Basic Route Information
Fill in the required route details carefully:
Route Name: Enter a unique name for the route
Store Name: Select the appropriate store from the dropdown list
Route / Service Type: Choose the type of service:
Pickup
Delivery
Both
On-demand
Driver Name: Select the assigned driver
Route Start Time: Set the start time for operations
Route End Time: Set the end time for operations
Route Days: Select the days the route will be active
5. Add Operational Details
Provide additional route parameters:
Turnaround Time: Enter expected turnaround time
Route Fee: Define the applicable fee
Lbs Count: Enter total weight capacity in pounds
Pickup Count: Specify number of pickups allowed
Quantity Count: Enter total item quantity capacity
6. Configure Display Settings
Set how the route behaves in the system and customer platform:
Display Time After Route Starts: Choose Yes or No
Show on Online Ordering Platform: Enable or Disable visibility for customers
7. Add Route Notes (Optional)
Use the notes section to include any additional instructions, conditions, or descriptions related to the route.
8. Configure Geofence
Define the service area for the route using the map:
Draw a geofence using a circle or polygon tool
This ensures the route is available only within the selected geographic area
Customers will see the route based on their address matching the geofence
You can also add multiple ZIP codes:
Enter ZIP codes one by one
Press Enter, use a comma, or click outside the field to add them
9. Create the Route
Once all fields are completed and verified, click the “Create” button to save the route.
10. Verify the Route
After creation:
Return to the Route List
Confirm that the newly created route appears successfully in the system
Conclusion
Setting up routes in Turns Business Manager ensures smooth coordination between stores, drivers, and customers. By properly defining service areas, schedules, and operational rules, businesses can improve delivery efficiency and service accuracy.