In a POS system, adding a custom item to an order can be quite useful when the customer requests a service or product that's not listed in the standard inventory. This guide will show you the steps to add a custom item to an order in the POS system.

Step 1: Select Custom Item Option

Under each service category in the POS system, you will find an option to select a "Custom Item." Navigate to this option to begin the process of adding a custom item to an order.
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​Step 2: Enter Item Details

After selecting the custom item option, you'll need to provide details for the item. Start by entering the item name in the designated field.

Next, enter the price for the custom item. This could be based on a predetermined pricing structure for custom orders, or it may be a unique price for this specific item.

You also have the option to adjust the quantity of the custom item. By default, this will be set to one, but you can increase it based on the customer's request.
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​Step 3: Add to Order

Once you've filled in all the details for the custom item, click on "Add to Order." This will add the custom item to the customer's order.
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​Conclusion:

Adding a custom item to an order in the POS system is a straightforward process. This feature provides the flexibility needed to cater to unique customer requests, enhancing customer satisfaction. Always remember to confirm the details with the customer to ensure accuracy and meet their expectations.