1. Log in to Turns Business Manager
Open the Turns Dashboard with your email and password.
2. Access the Chat Feature
You can start a chat from two places:
Customers List → Click the chat icon (Instant Customer Chat).
Customer Detail Page → Open a customer’s profile and start a conversation.
3. Real-Time Two-Way Chat
Instantly interact with customers using text, images, or audio.
Perfect for quick order updates, special offers, or resolving queries.
4. AI Auto-Assist
Inside chat, toggle the AI Assistant ON/OFF.
When ON → AI replies to customers if staff are unavailable.
When OFF → Only attendants reply.
5. Customer Segments View
See the number of customers in each segment before sending campaigns, helping you create sharper and data-driven promotions.
6. Marketing Campaigns via Chat
Go to Marketing → Create Campaign → Text Campaign.
Select a segment (e.g., VIP customers).
Write your campaign message (e.g., Free Pickup + 10% Off).
Launch the campaign → messages sync directly with customer chat history.
7. Check Delivery & History
Open Inbox to verify if the customer received your message.
Chat history is always saved under Customer Details.
✅ That’s it! With Two-Way Chat, you can engage customers instantly, automate replies, and boost sales with targeted campaigns—all from one dashboard.
👉 See full demo here
